FAQ’s

Before we can rent a car to you, we need the following documents:

• Your valid physical driving licence (digital driving licences are not accepted)
• A second form of photo ID – e.g. Passport
• Additional proof of address – e.g. Bank statement and/or utility bill
• UK/NI Licence Holders Only: A DVLA check code (UK). A NI Direct Check Code (NI)

These are required for insurance purposes and you will be refused the hire with no refund if you cannot or refuse to produce this information.

Please refer to our rental terms for full descriptions and requirements.

When you come to collect your car, all drivers must be present; we will check your identification, may ask a few insurance questions and then will take you to your vehicle.

If you are arriving on the island at Stornoway Airport we offer a meet & greet service free of charge; greeting you with a board with your name on it and take you to your vehicle. There are occasions when this is not possible and you will need to make your own way to our office to collect the vehicle, this would be communicated in advance of your booking.

We walk round the vehicle with you, take pictures and have a map of the vehicle showing any damage on it. This is all discussed with you and after we check the vehicle out all documentation and photos are emailed to you.

All rental vehicles must be insured meaning that basic third-party liability insurance is included in the rental price.
The standard excess for vehicle’s is as follows:

• Cars – £1250.00 + VAT. Driver’s aged 21-24 have an additional excess of £400.
• Vans, Crew Vans, Minibuses, 4×4’s & tippers: £1750.00 + VAT.
• Lutons: £2500.00 + VAT.

The standard excess covers bodywork and mechanical damage only. Tyres, wheels, glass, windscreens, and recovery costs are payable in full.

All insurance becomes invalid if rental terms are breached, and full repair costs will apply.

More information on insurance options can be found on our Insurance Options – Stornoway Car Hire page. A brief description can be found below:

Cars

• Full Cover – £25 per day (inc. VAT)
No excess to pay. Covers bodywork, mechanics, tyres, wheels, glass, and windscreens.
(Drivers aged 21–24: +£400 +VAT excess applies)
• CDW – Excess reduced to £0 – £20 per day (inc. VAT)
Covers bodywork and mechanics only (excludes tyres, wheels, glass, windscreens).
• CDW – Excess reduced to £250 +VAT – £16.20 per day (inc. VAT)
Covers bodywork and mechanics only (excludes tyres, wheels, glass, windscreens).
• Tyres, Wheels, Windscreens & Glass Cover – £10 per day (inc. VAT)
Covers damage to only tyres, wheels, glass, and windscreens.

Vans & Specialist Vehicles

• Small & Medium Vans – CDW Excess reduced to £500 +VAT – £30 per day (inc. VAT)
Covers bodywork and mechanics only.
• Large Vans, Crew Vans, Minibuses, 4x4s & Tippers – CDW Excess reduced to £500 +VAT – £50 per day (inc. VAT)
Covers bodywork and mechanics only.
• Luton Vans – CDW Excess reduced to £1,500 +VAT – £60 per day (inc. VAT)
Covers bodywork and mechanics only. Any damage above windscreen height is not included and you will be liable for full payment of damages. Luton CDW is strictly limited to use of the vehicle on the island.

Of course!

Please don’t hesitate to contact us and we can discuss your requirements.

We have a range of cars, vans, tippers, 4×4 pick ups, 9 seater minibuses and lutons available for hire.

Please note you are booking a group of car and not a specific make and model of car.

We accept debit and credit card payments.

You can find our rental terms using the link below:

Rental Terms – Stornoway Car Hire

Our cancellation policy can be found in the terms and conditions. A brief description is outlined below:

Cancellations or changes within 48 hours of start are non-refundable (including insurance, admin, and out-of-hours fees), even if booked within 48 hours. This also applies to weather or travel delays. We advise having travel insurance in place to cover such losses.

More than 48 hours’ notice: 75% refund on rental, insurance, and add-ons. Admin and out-of-hours fees are non-refundable.

We may refuse or cancel the rental without refund if undisclosed endorsements are found or required documents are not provided.

Rude or abusive behaviour may result in immediate cancellation without refund.

Yes, due to insurance regulations there is an age restriction.

– All drivers need to be aged between 21 and 75 years old.

21-25 year olds:

– You are not able to hire minibuses/MPVs/7.5 ton vehicles.

– You must have held your licence for at least 2 years.

– Excess increases by £400 +VAT

25 and above: 

– Must have held licence for at least 1 year.

Please see our full Rental Terms for all requirements and restrictions.